Work Experience

• Romeo IT and Design Services.   2000-Present
  -Cranston, RI & Cape Cod, MA
  -Owner and Technician
  -Provide IT consultation and support services. Network support. Home theater deployment and support. Technology lessons. Website and graphic design services.
• Savant Systems.    Dec 2015- April 2016
  -Hyannis, MA
  -Tier 1/Triage Tech
  -Customer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future released products. Process RMAs for defective items under warranty. Contract based job.
• Staples: EasyTech.   March 2015-Jan 2016
  -Hyannis, MA
  -Senior Certified Tech
  -Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices.
• Best Buy: Geek Squad.   Aug. 2014-March 2015
  -Hyannis, MA
  -Consultation agent
  -Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices.
• Allstate Appraisal & Adjustment.   1999-2007
  -Cranston, RI
  -Administrative Assistant and IT Support
  -Assist with writing insurance adjustment reports. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.
• Handbags Inc.    2001-2006
  -Cranston, RI
  -Sales Associate, Administrative Assistant, and IT Support
  Sales department: managed sidewalk sales in front of store.
  -Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.

Education

• Bridgewater State Unv.    2015
  -Bridgewater, MA
  -BA, Graphic and Web Design
• Cape Cod Community College.   2013
  -West Barnstable, MA
  -Associate Degree: Graphic and Web Design
  -Minor: journalism and psychology

Community Service

• Salvation Army.   2007-2012
  -Hyannis, MA
  -Soup kitchen