PCNA (Professional Certified Network Administrator) Jan, 2021 Control4/Pakedge Maintaining and deploying: managed switches, routers, wireless access-points, managed power units, and proper cat6 cable termination. Learned all proper networking standards and specifications, and best practices for network management
Harmony Pro Installer 2018-Present Logitech Skills: Deploying harmony home and pro lines of universal remotes and hubs
SnapAV/Pro Control/Control4 Installer 2021 Skills: Deploying SnapAV lines of universal remotes and hubs
Networking deployment and maintenance (switches, routers, vlans, wireless access-points, servers, and cabling)
Windows server 2016-2022, deployment and maintenance
Media Server deployment and maintenance (physically building the server, physical media ripping and conversion, setting up plex or kodi, and monthly maintenance to install updates and correct any issues)
All versions of: Windows OS, Mac OSX, and Linux and Microsoft Office
All hardware repairs; including server, laptop and desktop systems
MSP Services: off clock system patching and updates, MS365 maintenance and deployment, firewall appliance maintenance, and all other offered services fall into this category if needed
Romeo IT and Design Services 2000-Present Cranston, RI & Cape Cod, MA Owner and Technician Provide IT consultation and support services. Network support. Home theater deployment and support. Technology lessons. Website and graphic design services.
Savant Systems Dec 2015- April 2016 Hyannis, MA Tier 1/Triage Tech Customer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future released products. Process RMAs for defective items under warranty. Contract based job.
Staples; EasyTech March 2015-Jan 2016 Hyannis, MA Senior Certified Tech Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices.
Best Buy; Geek Squad Aug. 2014-March 2015 Hyannis, MA Consultation agent Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices.
Allstate Appraisal & Adjustment 1999-2007 Cranston, RI Administrative Assistant and IT Support Assist with writing insurance adjustment reports. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.
Handbags Inc. 2001-2006 Cranston, RI Sales Associate, Administrative Assistant, and IT Support Sales department: managed sidewalk sales in front of store. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites
Bridgewater State Unv. 2015 Bridgewater, MA BA, Graphic and Web Design
Cape Cod Community College 2013 West Barnstable, MA Associate’s Degree: Graphic and Web Design Minor: journalism and psychology
Salvation Army 2007-2012 Hyannis, MA Soup kitchen
Romeo IT & Design Services
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Hours of Operations
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 11:00 AM - 5:00 PM