Skills

  • Networking deployment and maintenance (switches, routers, vlans, wireless access-points, servers, and cabling)
  • Windows server 2016, deployment and maintenance
  • Media Server deployment and maintenance (physically building the server, physical media ripping and conversion, setting up plex or kodi, and monthly maintenance to install updates and correct any issues)
  • All versions of: Windows OS, Mac OSX, and Linux and Microsoft Office
  • All hardware repairs; including server, laptop and desktop systems
  • Adobe CC Master Collection
  • WordPress site development
  • HTML/CSS
  • JavaScript
  • Cross Browser Compatibility
  • Standards Compliance
  • Android development and modification

 Work Experience

  • Romeo IT & Design Services   2000-Present
    Cranston, RI & Cape Cod, MA
    Owner and Technician
    Provide IT consultation and support services. Technology lessons. Website and graphic design services. Network support. Home theater setups and support
  • Savant Systems   Dec 2015- April 2016
    Hyannis, MA
    Tier 1/Triage Tech
    Customer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future re-leased products. Process RMAs for defective items under warranty. Contract based job.
  • Staples; EasyTech   March 2015-Jan 2016
    Hyannis, MA
    Senior Certified Tech
    Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices.
 

  • Best Buy; Geek Squad   Aug. 2014-March 2015
    Hyannis, MA
    Consultation agent
    Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices.
  • Allstate Appraisal &Adjustment   1999-2007
    Cranston, RI
    Administrative Assistant and IT Support
    Assist with writing insurance adjustment reports. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.
  • Handbags Inc.   2001-2006
    Cranston, RI
    Sales Associate, Administrative Assistant, and IT Support
    Sales department: managed sidewalk sales in front of store. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites 

IT Certificates

  • PCNA (Professional Certified Network Administrator) Jan, 2021
    Control4/Pakedge
    Maintaining and deploying: managed switches, routers, wireless access-points, managed power units, and proper cat6 cable termination. Learned all proper networking standards and specifications, and best practices for network management
  • Harmony Pro Installer 2018
    Logitech
    Skills: Deploying harmony home and pro lines of remotes and hubs

Education

  • Bridgewater State Unv.   2015
    Bridgewater, MA
    BA, Graphic and Web Design
  • Cape Cod Community College   2013
    West Barnstable, MA
    Associate’s Degree: Graphic and Web Design
    Minor: journalism and psychology

Community Service

  • Salvation Army 2007-2012
    Hyannis, MA
    Soup kitchen