IT Certificates

  • PCNA (Professional Certified Network Administrator)    Jan, 2021
    Control4/Pakedge
    Maintaining and deploying: managed switches, routers, wireless access-points, managed power units, and proper cat6 cable termination. Learned all proper networking standards and specifications, and best practices for network management
  • Harmony Pro Installer    2018-Present
    Logitech
    Skills: Deploying harmony home and pro lines of universal remotes and hubs
  • SnapAV/Pro Control/Control4 Installer    2021
    Skills: Deploying SnapAV lines of universal remotes and hubs

Distribution Partnerships

  • Pax8
  • Snapav
  • logitech

Skills

  • Networking deployment and maintenance (switches, routers, vlans, wireless access-points, servers, and cabling)
  • Windows server 2016-2022, deployment and maintenance
  • Media Server deployment and maintenance (physically building the server, physical media ripping and conversion, setting up plex or kodi, and monthly maintenance to install updates and correct any issues)
  • All versions of: Windows OS, Mac OSX, and Linux and Microsoft Office
  • All hardware repairs; including server, laptop and desktop systems
  • MSP Services: off clock system patching and updates, MS365 maintenance and deployment, firewall appliance maintenance, and all other offered services fall into this category if needed

Work Experience

  • Romeo IT and Design Services    2000-Present
    Cranston, RI & Cape Cod, MA
    Owner and Technician
    Provide IT consultation and support services. Network support. Home theater deployment and support. Technology lessons. Website and graphic design services.
  • Savant Systems    Dec 2015- April 2016
    Hyannis, MA
    Tier 1/Triage Tech
    Customer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future released products. Process RMAs for defective items under warranty. Contract based job.
  • Staples; EasyTech    March 2015-Jan 2016
    Hyannis, MA
    Senior Certified Tech
    Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices.
  • Best Buy; Geek Squad    Aug. 2014-March 2015
    Hyannis, MA
    Consultation agent
    Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices.
  • Allstate Appraisal & Adjustment    1999-2007
    Cranston, RI
    Administrative Assistant and IT Support
    Assist with writing insurance adjustment reports. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.
  • Handbags Inc.    2001-2006
    Cranston, RI
    Sales Associate, Administrative Assistant, and IT Support
    Sales department: managed sidewalk sales in front of store. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites

Education

  • Bridgewater State Unv.    2015
    Bridgewater, MA
    BA, Graphic and Web Design
  • Cape Cod Community College    2013
    West Barnstable, MA
    Associate’s Degree: Graphic and Web Design
    Minor: journalism and psychology

Community Service

  • Salvation Army 2007-2012
    Hyannis, MA
    Soup kitchen