Skills- Adobe CC Master Collection
- HTML/CSS
- JavaScript
- Flash
- Cross Browser Compatibility
- Standards Compliance
- Android development and modification
- IOS development and modification
- All versions of: Windows OS, Mac OSX, and Linux and Microsoft Office
- All hardware repairs; including laptop and desktop systems
ExperienceRomeo IT & Design Services 2000-Present Cranston, RI & Cape Cod, MA Owner and TechnicianProvide IT consultation and support services. Technology lessons. Website and graphic design services. Network support. Home theater setups and support Savant Systems Dec 2015- April 2016 Hyannis, MA Tier 1/Triage TechCustomer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future re-leased products. Process RMAs for defective items under warranty. Contract based job. Staples; EasyTech March 2015-Jan 2016 Hyannis, MA Senior Certified TechProvide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices. | Best Buy; Geek Squad Aug. 2014-March 2015 Hyannis, MA Consultation agentProvide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices. Allstate Appraisal & Adjustment 1999-2007 Cranston, RI Administrative Assistant and IT SupportAssist with writing insurance adjustment reports. Prepare checks for customers and business related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites. Handbags Inc. 2001-2006 Cranston, RI Sales Associate, Administrative Assistant, and IT SupportSales department: managed sidewalk sales in front of store. Prepare checks for customers and business related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites. EducationBridgewater State Unv. 2015 Bridgewater, MA BA, Graphic and Web DesignCape Cod Community College 2013 West Barnstable, MA Associate’s Degree: Graphic and Web Design Minor: journalism and psychologyCommunity ServiceSalvation Army 2007-2012 Hyannis, MA Soup kitchen |