Skills

Networking deployment and maintenance (switches, routers, vlans, wireless access-points, servers, and cabling)
Windows server 2016, deployment and maintenance
Media Server deployment and maintenance (physically building the server, physical media ripping and conversion, setting up plex or kodi, and monthly maintenance to install updates and correct any issues)
All versions of: Windows OS, Mac OSX, and Linux and Microsoft Office
All hardware repairs; including server, laptop and desktop systems
Adobe CC Master Collection
WordPress site development
HTML/CSS
JavaScript
Cross Browser Compatibility
Standards Compliance
Android development and modification

Work Experience

Romeo IT & Design Services 2000-Present
Cranston, RI & Cape Cod, MA
Owner and Technician
Provide IT consultation and support services. Technology lessons. Website and graphic design services. Network support. Home theater setups and support

Savant Systems Dec 2015- April 2016
Hyannis, MA
Tier 1/Triage Tech
Customer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future re-leased products. Process RMAs for defective items under warranty. Contract based job.

Staples; EasyTech March 2015-Jan 2016
Hyannis, MA
Senior Certified Tech
Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices.

Best Buy; Geek Squad Aug. 2014-March 2015
Hyannis, MA
Consultation agent
Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices.

Allstate Appraisal &Adjustment 1999-2007
Cranston, RI
Administrative Assistant and IT Support
Assist with writing insurance adjustment reports. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.

Handbags Inc. 2001-2006
Cranston, RI
Sales Associate, Administrative Assistant, and IT Support
Sales department: managed sidewalk sales in front of store. Prepare checks for customers and business-related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites

IT Certificates

PCNA (Professional Certified Network Administrator) Jan, 2021
Control4/Pakedge
Maintaining and deploying: managed switches, routers, wireless access-points, managed power units, and proper cat6 cable termination. Learned all proper networking standards and specifications, and best practices for network management

Harmony Pro Installer 2018
Logitech
Skills: Deploying harmony home and pro lines of remotes and hubs

Cape Cod Community College 2013
West Barnstable, MA
Associate’s Degree: Graphic and Web Design
Minor: journalism and psychology