Skills

• Adobe CC Master Collection
• HTML/CSS
• JavaScript
• Flash
• Cross Browser Compatibility
• Standards Compliance
• Android development and modification
• IOS development and modification
• All versions of: Windows OS, Mac OSX, and Linux and Microsoft Office
• All hardware repairs; including laptop and desktop systems

Experience

Romeo IT & Design Services   2000-Present
Cranston, RI & Cape Cod, MA
Owner and Technician

Provide IT consultation and support services. Technology lessons. Website and graphic design services. Network support. Home theater setups and support

Savant Systems   Dec 2015- April 2016
Hyannis, MA
Tier 1/Triage Tech

Customer focused job. Took incoming calls, created service cases and documented issues/bug reports. Prepared service cases to be move to other departments for further troubleshooting. Provided customer and integrator education. Assisted integrators with minor repairs. Beta testing for future re-leased products. Process RMAs for defective items under warranty. Contract based job.

Staples; EasyTech   March 2015-Jan 2016
Hyannis, MA
Senior Certified Tech

Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Mobile device sale and activation. Sale and setup of technology related products. Services and protection plan sales. Technology inventory management. Inspect open box devices and certify high ticket devices.

Best Buy; Geek Squad   Aug. 2014-March 2015
Hyannis, MA
Consultation agent

Provide customers with free basic computer diagnostic service prior to any repairs. Computer repair services. New PC Setup and customization. Provide customers with technology education. Sale and setup of technology related products. Services and protection plan sales. Inspect open box devices and certify high ticket devices.

Allstate Appraisal & Adjustment   1999-2007
Cranston, RI
Administrative Assistant and IT Support

Assist with writing insurance adjustment reports. Prepare checks for customers and business related bill payments. Compose emails and filing reports. Take memos and dictations. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.

Handbags Inc.   2001-2006
Cranston, RI
Sales Associate, Administrative Assistant, and IT Support

Sales department: managed sidewalk sales in front of store. Prepare checks for customers and business related bill payments. Compose emails and filing reports. Balance financial account records. Maintain and repair computer systems. Design, build and maintain business websites.

Education

Bridgewater State Unv.   2015
Bridgewater, MA
BA, Graphic and Web Design

Cape Cod Community College   2013
West Barnstable, MA
Associate’s Degree: Graphic and Web Design
Minor: journalism and psychology

Community Service

Salvation Army 2007-2012
Hyannis, MA
Soup kitchen